Customer relations and complaints procedure

If something goes wrong, we’d like the chance to put it right.

We’d like to speak to you in the first instance, so please call the head of the team in the office you dealt with. They will discuss your feedback and agree next actions with you.

Molly O’Brien 
t. 01895 544 555 (option 1) – [email protected]

Glenn Cummings
t. 01895 544 555 (option 2) – [email protected]

Lauren Turner
t. 01895 544 555 (option 3) – [email protected]

After an initial review, if  you feel we haven’t been able to help and reach a solution, we have the following complaints procedure:

Please email [email protected] or write to us below with details of your complaint and how you feel we can resolve it for you, one of our team will then be in touch within two working days.

Lakin & Co – 122 High Street – Uxbridge – UB8 1JT

Your feedback on what we do right and what we need to improve impacts how we work and train our staff, ensuring we deliver a consistent quality service to all of our customers.

We would hope to resolve any issues you raise with us, however if after following our internal complaints handling procedure you still feel we have not done so, you are free to contact our Ombudsman:

The Property Ombudsman
The Property Ombudsman Limited
Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
01722 333306
https://www.tpos.co.uk/contact

We are also regulated by the Association of Residential Lettings Agents (ARLA).